However, these guarantees are void if shipping delays are caused by factors beyond the carrier's control, such as bad weather.
You can call UPS Customer Service to see where my package is. You can simply visit the Customer Help and Support Center or call 1-888-742-5877.
What Happens If Your UPS Package Is Delayed?
For most service types, UPS guarantees on-time delivery. If your package is delivered even a minute late, you are entitled to a UPS refund under the UPS money-back guarantee.
Can UPS Deliveries Be Delayed?
Aside from time-definite air deliveries, shipments are generally delivered between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residential addresses, and by the close of business for commercial addresses. Within that time frame, UPS cannot schedule a specific delivery time.
Why Hasn't My UPS Package Moved?
Your package is still in the UPS system and, unless otherwise stated, should arrive on the scheduled delivery date. Each time a tracking label is scanned in the UPS delivery system, shipment movement information is captured.
Can I Get A Refund If My UPS Package Is Late?
UPS ground and express packages are guaranteed to arrive on time or your money back. Once you've determined that a package was delivered late, the next step is to request a UPS Guaranteed Service Refund. The request must be made within 15 days of the original delivery date.
Can You Speed Up a UPS Package?
To speak with a representative, dial 1-800-742-5877 and follow the voice prompts. Inform the representative that you wish to upgrade your shipping. Provide your UPS tracking number to the representative. Choose whether to upgrade your shipping to two-day or overnight delivery.
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